The recent elimination of family reservation seating on Deutsche Bahn (DB) trains continues to draw significant criticism, culminating in a petition signed by over 128,000 citizens demanding its reinstatement. The Verkehrsclub Deutschland (VCD), a prominent transport advocacy group, spearheaded the petition and has formally presented it to DB, arguing that the decision represents a detrimental shift in the company’s service approach.
The move stands in stark contrast to the stated goals of Federal Transport Minister Patrick Schnieder, who recently unveiled an “agenda for satisfied customers on the rails”. VCD President Matthias Kurzeck is now publicly urging DB and the Ministry to demonstrate commitment to this agenda by swiftly reintroducing family reservations at the December timetable change. He highlighted the financial burden the current system places on families, citing an additional 44 euros for a round trip for a family of four, a cost he argues undermines DB’s stated goal of encouraging a modal shift from cars to trains.
However, the prospect of a reversal appears unlikely. DB’s newly appointed CEO recently dismissed any plans to reinstate the program, reaffirming the company’s position that it already provides a “family-friendly” experience. This stance echoes that of her predecessor, suggesting a deep-seated resistance within DB’s leadership to altering course, even in the face of widespread public dissatisfaction.
The ongoing dispute raises broader questions about the balance between commercial interests and passenger welfare within DB. While efficiency and profitability are undoubtedly crucial, the relentless pursuit of these goals at the expense of passenger comfort – particularly for families – risks alienating a significant segment of potential riders. The petition and the public outcry it represents underscore the vulnerability of state-owned enterprises when perceived to prioritize profit over accessibility and customer service, potentially forcing a reappraisal of DB’s current operational strategy and its commitment to fostering a truly inclusive and sustainable transport system. The clash between the Minister’s agenda and the CEO’s resistance also exposes a potential disconnect within the governing coalition regarding the prioritization of passenger needs.