The German federal government plans to have a central administrative app developed by SAP and Deutsche Telekom, according to “Handelsblatt” in its Friday edition, citing an internal project document. The application, referred to internally as the “Bürger‑App” or “Deutschland‑App” is intended to serve as a single portal that aggregates state services.
Through the app users will be able to submit applications, book appointments, and access various administrative services-essentially creating a “citizen office” in digital form. Technically the app will remain separate from the European digital wallet (EUDI‑Wallet). While the wallet manages identities and official credentials, the Bürger‑App will act as the gateway to public benefits. The two systems, however, will be tightly integrated.
Initial features highlighted in the project document include child benefit (Kindergeld), residence registration, and business incorporation. “Learning AI agents” will guide users through application forms and automate processes. The platform is scheduled for initial testing in several cities and at the Federal Employment Agency.
Telekom is already working on an early version, with a prototype expected in April, followed by further testing. SAP is slated to provide the core platform technology and AI capabilities, while T‑Systems, a Telekom subsidiary, will handle infrastructure and data storage. The Federal Ministry of Digital Affairs has confirmed the plans with “Handelsblatt” noting its collaboration with T‑Systems and SAP to develop a prototype for a KI‑based administrative platform.