Germany is set to approve legislation this Wednesday that will simplify the process for consumers to cancel online purchases The proposed law, set to be debated in cabinet, introduces a standardized “electronic cancellation button” allowing customers to revoke online orders within a 14-day period with a single click, eliminating complicated procedures
The move is designed to implement the European Union’s updated Consumer Rights Directive into German law, with full implementation anticipated by mid-December
The legislation will apply to a broad range of purchases, encompassing goods, services and financial products Furthermore, consumers will be granted the right to request direct, personal contact with vendors
According to Justice Minister Stefanie Hubig, the initiative aims to streamline the cancellation process for consumers “No more complicated searching, no more laborious procedures: with the button, cancellation becomes a matter of a few clicks” she stated She emphasized that the change will enhance consumer protection against unwanted contracts while saving time and reducing frustration, arguing that if ordering online is straightforward, cancelling should be equally so