The German government, under the direction of Digital Minister Karsten Wildberger (CDU), is pushing for the expanded implementation of Artificial Intelligence (AI) in public administration, a move sparking both enthusiasm and raising critical concerns about transparency and potential biases. Wildberger recently told “Der Spiegel” that initial successes using an AI-powered platform to expedite decisions regarding hydrogen pipeline construction had demonstrated a remarkable 70% reduction in workload for civil servants.
The ambition extends beyond infrastructure projects. Wildberger envisions AI playing a role in processing asylum applications and requests for basic social security, albeit cautiously. He emphasized that while AI could automate up to 80-90% of routine tasks, a human oversight mechanism remains essential, particularly for “sensitive and important decisions”. This caveat, however, does little to quell anxieties surrounding the potential for algorithmic bias and the erosion of due process, especially in matters impacting vulnerable populations.
Wildberger’s own experiences with the German state’s digital infrastructure have highlighted a more immediate problem: a lack of coherence and usability. Describing the current online offerings as “Wildwuchs” – a chaotic and uncontrolled growth – the Minister, formerly a manager in the private sector, recounted struggles navigating state portals, even with his initial use of Elster (tax portal) and the online identity function. This admission underscores a systemic challenge, revealing that the modernization effort he champions may first require fundamental restructuring of existing digital systems.
Beyond the technological hurdles, the Minister’s reflections touched upon the frustrating realities of bureaucratic process. He expressed frustration with the sluggish pace of procurement, particularly regarding contracts with young German AI startups, lamenting the delays in launching innovative solutions. “I would have pressed the start button long ago” Wildberger confessed, revealing the tension between the urgency for digital transformation and the complexities of state tendering procedures. This challenges the government’s stated commitment to supporting innovation and raises questions about the agility of public sector procurement, potentially hindering future digitally driven advancements.