A significant reduction in traditional ticket vending infrastructure has been observed across Bavaria since 2020, according to data revealed in a recent parliamentary inquiry. Deutsche Bahn (DB), the German national railway company, has removed approximately 250 stationary ticket machines throughout the state.
Figures obtained show a decline from 1,305 DB-operated ticket machines in 2020 to 1,061 in May 2025. Simultaneously, the number of DB travel centers has decreased from 63 to 46 and DB agency locations have shrunk from 46 to 23. This trend coincides with a growth in video travel centers, which have expanded from 28 in 2020 to 41 currently.
The reduction in physical sales points has drawn criticism, with Nicole Gohlke, deputy parliamentary group leader for the Left party, highlighting the importance of accessible support for travelers, particularly in a geographically diverse region like Bavaria. Concerns were raised regarding the potential impact on older individuals and infrequent travelers who may require in-person assistance with trip planning and ticket purchasing.
Deutsche Bahn responded to the data by noting a pronounced shift toward digital ticket acquisition. Currently, 90% of long-distance train tickets are purchased digitally, compared to just 51% a decade ago. In regional transport, 78% of tickets are now acquired digitally, a substantial increase from under 10% ten years prior. The railway company emphasized that the evolving purchasing habits are influencing strategic decisions regarding infrastructure and service offerings.